Last Updated: October 7, 2026
Thank you for shopping with My Melissa & Doug Sells. We want you to be satisfied with your purchase. If you are not completely satisfied with your order, you may request a return in accordance with the terms below.
1. Return Period
You may request a return within 30 days of receiving your order.
To be eligible for a return, the item must generally be:
- Unused and in its original condition;
- In the original packaging, where applicable;
- Free from damage caused by misuse, improper handling, or normal wear;
- Accompanied by your order number or other reasonable proof of purchase.
Items that are returned after the applicable return period may not be eligible for a refund.
2. Non-Returnable Items
Certain products may not be eligible for return due to their nature, condition, or applicable health and safety considerations.
Non-returnable items may include:
- Personalized or customized products;
- Items marked as final sale;
- Products that have been used, damaged, or altered after delivery;
- Products that cannot reasonably be resold for health or safety reasons;
- Gift cards or similar non-returnable products, where applicable.
If you are unsure whether an item qualifies for a return, please contact us before sending it back.
3. Damaged, Defective, or Incorrect Items
If you receive an item that is damaged, defective, or different from what you ordered, please contact us as soon as reasonably possible.
Please provide:
- Your order number;
- A description of the problem;
- Photographs showing the condition of the item, when appropriate.
After reviewing your request, we may offer a replacement, refund, or other appropriate resolution.
4. How to Request a Return
To request a return, please contact:
Email: yvheeeudoa@iubridge.com
Please include your order number and the reason for your return.
Do not send products back to the business address unless our customer service team specifically instructs you to do so. We will provide return instructions when your return request is approved.
5. Return Shipping
Unless the item is defective, damaged upon arrival, or incorrectly shipped, the customer may be responsible for return shipping costs.
If the return is caused by an error on our part, such as receiving an incorrect or defective item, we may provide an appropriate return shipping solution.
6. Refunds
Once your returned item is received and inspected, we will notify you whether your refund has been approved.
If approved, the refund will generally be issued to the original payment method.
Please allow your payment provider additional processing time after we issue the refund. The time required for the refund to appear in your account may vary depending on your bank, credit card company, or payment provider.
7. Partial Refunds
In certain circumstances, only a partial refund may be available, including where an item is returned with missing components, damaged packaging, or signs of use that were not present when shipped.
8. Exchanges
If an eligible item is defective, damaged, or incorrectly shipped, please contact us. Depending on product availability, we may offer a replacement or another appropriate solution.
9. Order Cancellations
If you need to cancel an order, please contact us as soon as possible after placing the order.
Because orders may enter processing or fulfillment quickly, we cannot guarantee that every cancellation request can be accommodated.
If an order has already shipped, you may need to follow our standard return procedure.
10. Contact Us
For questions regarding returns or refunds, please contact:
My Melissa & Doug Sells
1011 San Jose Street
San Leandro, CA 94577
United States
Email: yvheeeudoa@iubridge.com